Frequently Asked Questions

• Applicants must be 18years and above
• Must live and work in Lagos State
• Must be employed with salary/self-employed with a monthly income.

The minimum loan amount is NGN1,000  and the Maximum loan limit is NGN10,000 naira for 14 days. 

Simply dial *322*6#. Terms and conditions and privacy policy can be found on www.ferratum.ng 

We provide loan decisions in few minutes.

Yes, this is an all-purpose loan and can be used for any purpose of your choice.

We transfer your requested loan amount to your bank account right after your loan is approved.

Your application was declined because you did not meet the loan criteria at the time you applied for the loan.

Our customer service is open Mondays to Fridays 9am – 5pm. You can call 070073536233 or simply send an email to support@ferratum.ng 

• DIRECT DEBIT – the loan amount will be debited from your Debit card linked to your bank account on the due date. 
• QUICKTELLER – quick and convenient repayments can be made through the Quickteller platform via www.quickteller.com/ils (Choose repayment option: Ferratum)
• MOBILE APPs: Visit get.quickteller.com and download the right app for your phone 
• SHORT CODE: Simply dial *322# and follow the prompt
• SMS to PAY: Just SMS 'QT HELP' to 32122
• USSD Code: *322*1*04309401*Amount to be paid back# 
• ATM: Select QUICKTELLER from the ATM menu (Code- 04309401)

Applicants can only have one loan at a time.

After repaying an existing loan, applicants can immediately request for a new loan.

Applicants cannot reschedule the duration of their loan terms.

• Yes, you can repay your loan at any time using the following payment channels listed below; The amount is made up of your outstanding principal and outstanding management fee.
• QUICKTELLER – quick and convenient repayments can be made through the Quickteller platform via www.quickteller.com/ils (Choose repayment option: Ferratum)
• MOBILE APPs: Visit get.quickteller.com and download the right app for your phone 
• SHORT CODE: Simply dial *322# and follow the prompt
• SMS to PAY: Just SMS 'QT HELP' to 32122
• USSD Code: *322*1*04309401*Amount to be paid back# 
• ATM: Select QUICKTELLER from the ATM menu (Code- 04309401)

There may be fees attached to late repayments. In addition, defaulting loans are reported to National Credit Bureaus. This can severely affect your ability to access loans in the future.

Simply call 070073536233 to inform us in event you can’t make an upcoming payment.

Kindly log in to your Quickteller.com online account to view all details concerning your loan or call 070073536233 or email collection@ferratum.ng